Publication Date 01/07/2014         Volume. 6 No. 6   
Information to Pharmacists


From the desk of the editor

Welcome to the July 2014 homepage edition of i2P (Information to Pharmacists) E-Magazine.
At the commencement of 2014 i2P focused on the need for the entire profession of pharmacy and its associated industry supports to undergo a renewal and regeneration.
We are now half-way through this year and it is quite apparent that pharmacy leaders do not yet have a cohesive and clear sense of direction.
Maybe the new initiative by Woolworths to deliver clinical service through young pharmacists and nurses may sharpen their focus.
If not, community pharmacy can look forward to losing a substantial and profitable market share of the clinical services market.
Who would you blame when that happens?
But I have to admit there is some effort, even though the results are but meagre.
In this edition of i2P we focus on the need for research about community pharmacy, the lack of activity from practicing pharmacists and when some research is delivered, a disconnect appears in its interpretation and implementation.

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Australian Health IT Link 30th January 2011

Dr David More

articles by this author...

From a Medical IT Perspective: I am vitally interested in making a difference to the quality and safety of Health Care in Australia through the use of information technology. There is no choice.. it has to be made to work! That is why I keep typing. Disclaimer - Please note all the commentary are personal views based on the best evidence available to me - If I have it wrong let me know!

Visit my blog

This blog has only three major objectives.
The first is to inform readers of news and happenings in the e-Health domain, both here in Australia and world-wide.
The second is to provide commentary on how things are progressing in e-Health in Australia and to foster improvement where I can.
The third is to encourage discussion of the matters raised in the blog so hopefully readers can get a balanced view of what is really happening and what successes are being achieved.

Note: Each link is followed by a title and a paragraph or two. For the full article click on the link above title of the article. Note also that full access to some links may require site registration or subscription payment.

The RACGP Provides A Budget Submission for 2011/12. In E-Health They Seem To Have Got A Bit Lost!

This report a few days ago prompted me to go and have a look what the RACGP had to say in the e-Health Domain - given their close sponsored relationship with NEHTA.

GPs not ready for e-health records

General practitioners association calls for greater focus on education and support

* James Hutchinson (Computerworld) 28 January, 2011 12:19

General Practitioners are not technically nor functionally ready for the advent of personal e-health records, a representative body for the industry has warned.

In a public submission to the Department of Health and Ageing (DoHA) on the federal budget for 2011-2012, the Royal Australian College of General Practitioners urged the Federal Government to spend more on programs to aid implementation of software, communication standards and comprehensive support for general practitioners looking to implement the government’s $467 million personally controlled electronic health record (PCEHR).

“The effective up-take and implementation of e-health initiatives requires investment in information, communication, and technology systems as well as education and training,” the association’s submission reads. “General practitioners require access to technology that allows clinical communication to be timely, meaningful, and secure.”

While GPs are widely recognised as key stakeholders in the widespread implementation of e-health, they are often stereotypically portrayed as Luddites and obstacles to cultural change within the health system.

However, according to the association this was largely due to the relative lack of technical resources available to individual doctors, leading to poor processes and security culture when using electronic equipment such as e-health records.

As a result, the submission argues for ongoing education and training programs as well as incentives provided to doctors to encourage adoption of e-health standards.

Here is the e-Health text of their submission.

The College summarised the overall submission thus:

Key messages

The RACGP advocates that the Federal Government should:

* Continue significant investment in e-health

* Build the capacity of general practice

* Enhance health outcomes for regional, rural, and remote communities

* Enhance the health of Aboriginal and Torres Strait Islanders communities

* Recognise and reward for general practice

* Support international medical graduates.

The document is here:

The specific e-Health component of the submission is here (Pages 4 and 5):

1. Investing in the future of e-health - readiness for a Personally Controlled Electronic Health Record (PCEHR)

The implementation of an efficient and effective e-health system is a long-term undertaking across the stages of planning, implementation, and financing. The effective up-take and implementation of e-health initiatives requires investment in information, communication, and technology systems as well as education and training. The method of delivery of general practice services will need to evolve in order to incorporate nationally established guidelines and solutions, ultimately achieving safer, more accessible, and efficient health services.

The RACGP supports and encourages a national standards based approach to e-communication, and acknowledges the work of NeHTA in establishing standards that will build consistent messaging and communication between different software solutions. However training and support is required to up-skill the general practice profession in the technical and functional interoperability of e-health solutions.

A Personally Controlled Electronic Health Record (PCEHR) will be available from July 2012. Expansion of investment in e-health, to include support to develop user skills and knowledge in the importance of quality patient information, will be well received by health care providers.

To prepare general practice for the PCEHR and to be e-health ‘ready’ will require an investment across:

· Change management within the practice

· Training and education of practice staff

· Implementation of systems (technical systems).


· Invest in the national implementation of e-health guidelines and standards and ensure access to e-health communication tools and decision support solutions.

1.1 Technically ready for the PCEHR

An essential pre-requisite for an efficient and effective e-health system is the electronic exchange of accurate and relevant patient information across the health sector, including different health care providers, private and public sectors, and patients. General practitioners require access to technology that allows clinical communication to be timely, meaningful, and secure.

General practice requires investment in development or enhancement of existing software systems to better address patient identification and authentication, and investment in hardware infrastructure to securely share patient health information via the PCEHR.


· Invest in general practice software and hardware to ensure that practices have the technical capability to support implementation of the PCEHR.

1.2 Functionally ready for the PCEHR

Uptake of the PCEHR by health care providers will be aligned to confidence in the quality and usefulness of the PCEHR in being able to support continuing care across geographical and professional boundaries.

Further investment is needed to deliver change management and education and training in general practice to ensure rapid dissemination of new knowledge, support change, and guarantee adoption of the new technologies and systems.


· Invest in education and training for general practice staff in the use and benefits of the PCEHR.

· Provide incentives for general practices to dedicate human resources specifically for the quality analysis, and quality improvement, of data in GP e-health summaries outside of the patient consultation through either Practice Incentive or Service Incentive Payments.

1.3 Information Security

Increased use of e-health initiatives must be combined with effective security measures. These security measures must be designed to ensure that highly sensitive and confidential information relating to: individual patients; the health professionals who provide care; and the business component of the general practice is securely managed.

General practice has specific needs for computer and information security, as it can often be a challenge for general practices to find security experts and technical service providers who understand the business of delivering care in the general practice environment.

Some issues contributing to this challenge include:

· Inadequate risk analysis and identifying gaps in security

· Lack of designated authority (person) to ensure robust security processes are documented and adopted

· Poor data management processes to ensure that information is backed up and can be recovered easily if there is a system failure

· Inadequate business continuity and disaster recovery planning

· Lack of and/or poor password security

· Lack of security ‘culture’ and leadership.


· Introduce a national strategy aimed at providing ongoing education and training for general practitioners, practice nurses, and practice staff regarding data security in primary healthcare.

---- End Extract.

I think a few comments on this are warranted - remembering that this is a Budget Submission - i.e. a request for funds for General Practice:

1. Despite all the wonderful stories the RACGP publishes with NEHTA about how wonderful things are in e-Health the very first paragraph says more ‘evolution’ is needed.

2. The College then goes on in paragraph two to suggest that GPs need more training and support to move forward on e-Health.

3. In paragraph 3 they rather bizarrely seem to suggest that improving user ( public ) skills and knowledge in ‘quality patient information’ will be well received by health care providers and that the PCEHR will all be available by July 2012. I don’t know many providers who are looking forward to patients providing their view of ‘quality patient information’. Do you?

4. Before this date we are alerted to the need for change management, training and education and to actually get new improved systems in place.

5. Then we are told we need investment in national implementation of ‘e-Health guidelines and standards to ensure access to e-health communication tools and decision support solutions’. Does anyone actually know what that collection of words actually means?

6. The rest of the section then goes on to ask for support for new improved systems and all the activities to foster their adoption and use.

7. As best as I can tell there is not a single dollar amount attached to any of this.

Bottom line is that this is the sort of budget submission you put in, on e-Health, when you really don’t know what the PCEHR is, what impact it might have and how you may be impacted.

They would have done better to say ‘we think we will need some help with aspects of the PCEHR once we are clear what it will actually turn out to be and when it will be ready’. That way they would not have had to put in this rambling un-costed and un-scoped drivel.

I note there is not one word on the place of General Practice in provision of clinical summary information for the PCEHR. I wonder why that is?

I wonder which marketing genius in the College came up with these 2 pages and how closely the e-Health Subcommittee scrutinised what was done?


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