Publication Date 01/07/2014         Volume. 6 No. 6   
Information to Pharmacists


From the desk of the editor

Welcome to the July 2014 homepage edition of i2P (Information to Pharmacists) E-Magazine.
At the commencement of 2014 i2P focused on the need for the entire profession of pharmacy and its associated industry supports to undergo a renewal and regeneration.
We are now half-way through this year and it is quite apparent that pharmacy leaders do not yet have a cohesive and clear sense of direction.
Maybe the new initiative by Woolworths to deliver clinical service through young pharmacists and nurses may sharpen their focus.
If not, community pharmacy can look forward to losing a substantial and profitable market share of the clinical services market.
Who would you blame when that happens?
But I have to admit there is some effort, even though the results are but meagre.
In this edition of i2P we focus on the need for research about community pharmacy, the lack of activity from practicing pharmacists and when some research is delivered, a disconnect appears in its interpretation and implementation.

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9 Key Performance Indicators for Building An Effective Profit Plan (Part 1)

Chris Foster

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Chris Foster is a Chartered Accountant and partner in Green Taylor Partners, with over 33 years experience in working with small/medium business clients. Chris's interest in pharmacy goes back to his mother, who as a registered pharmacist, managed a pharmacy for over 26 years. Chris has worked with pharmacy clients for over 26 years and has an in-depth knowledge of those factors that make a business profitable and successful. Chris is a true believer in practicing what he preaches thus is a successful business owner and investor in his own right. Green Taylor Partners was also ranked in the top 8 firms in Australia by business performance in the 2011 Australia wide survey "The Good, the Bad & The Ugly" as conducted by Business Fitness. Chris can be contacted for an obligation free discussion about your business performance on 03 53824761 or email:

As the 2012 financial year draws to a close, it's a good time to reflect on last year and highlight those things that went well and those that may have impacted negatively in the pursuit of your goals.It's also a great to spend some time re-evaluating your personal and business short, medium and long term goals in the light of events over the last year.The achievement of your goals will in many cases be dependent on setting and aspiring to specific financial targets. It's important that recognise that many of your personal goals will require you to generate sufficient business profits to fund those aspirations

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 Legitimate personal goals will include, but are not limited to:

* Providing appropriate educational opportunities for your children

* Reducing personal debts

* Spending time on holidays and at other events

* Upgrading the family home

* Purchase of "toys"

* Supporting your favourite charity


You may also have established business goals, which may include:

* Introducing new lines or services

* Updating your shop with a new fit out

* Establishing an on line presence

* Reducing business debts

* Moving premises

* Selling the business

Now many of these goals will be part of a medium to long term plan for your personal and business life - and it's amazing what can be achieved by identifying, documenting and planning your life around clear goals. Having clear goals provides you with the tools to enable you to benchmark opportunities as you encounter them and determine whether, if taken advantage of, will advance towards your end destination. In other words, they help filter out the "noise" of short term gratification that normally derails you from achieving what's important to you in life.

With this background in mind, this article focuses on the short term financial plan for your business ie the coming 12 months. This is a small cog in your overall medium to long term plans, which in effect is a bunch of short term plans over the planning period. In my own case, I have developed a series of one year plans for the next 5 years that are consistent with my medium term goals. Having those plans in place gives me assurance that if I am meeting those short term plans that I will achieve my ultimate goal - that those goals are, in fact, achievable!

I would estimate that only 20% of SME businesses would set themselves financial targets -and of the 20% that have financial targets, only 20% of those would set those targets in a planned, methodical way. Most would simply take last year and add or deduct a %, without any analysis as to what really happened in that year - although this is arguably better than having no plan at all.

The Profit Planning Model

The diagram below identifies the key components of the profit planning model that I utilise in building a profit plan for my business clients. With minor reconfiguring it can be used for any business. With each Key Performance Indicator (KPI), specific strategies will need to be developed with the aim of achieving the targeted KPI. Further, you must as best can be done, estimate where you currently stand with these KPIs.

Number of


of Sales

$ Sale


of Sales


s =


The profit performance for any business can be broken down into these components and provides for some simple Key Performance Indicators (KPIs) to be developed and monitored on a day by day basis. In other words, it's much easier to influence these components (or KPIs) in a positive manner to achieve a profit improvement than just saying "I want to improve profit". This is because profit is simply a residual result of a number of key business processes.

As you can see, it's a fairly simple formula - and the actual numbers for each KPI targeted will vary depending on your chosen business model ie the KPIs for a low price, high volume business will be much different to a higher price, greater service model.

Let's have a look at each KPI:

Number of Opportunities: This is the number of prospects that a business is able to attract. In a retail business, this may simply be the number of people who walk in the door. Most businesses do not measure this but it can be one of the most powerful numbers. In a sense it's a reflection on the effectiveness of the marketing efforts of the business as well as the quality of the customer service experience offered by the business. There are many ways of measuring this KPI

Conversion Rate: This is a fraction of the number of sales made divided by the number of opportunities. This is a reflection of many factors but essentially an indication of the effectiveness of your selling systems, customer experience and merchandising presented by the business. This is a critical KPI for a business because if this is relatively low and the business owner is unaware of this, a decision may be made to spend more on advertising and marketing based on the presumption that more customers are needed. However, by putting in place strategies to improve the conversion rate, profitability can be improved substantially without the cost of additional advertising costs. Again, very few business owners measure this because they don't measure the number of opportunities.

Number of Sales: This is simply the Number of Opportunities multiplied by the conversion rate

Average $ Sale: This is the $ size of the average sale of a business. It is calculated by dividing the net of GST sales for a period by the number of sales. Again, this KPI is impacted by the quality of the selling experience, including merchandising, product knowledge of the team as well as awareness of cross selling and up selling opportunities. You can break this up into segments for the business as part of your of business planning process.

Sales Revenue: This is the result of multiplying the Number of Sales by the Average $ Sale

Cost of Sales: This is the cost of the products that you sell. Your aim should be to minimise the cost of sales as much as profit subject to the requirements of your business model. Strategies here were outlined in my earlier article "Maximising Your Gross Profit - Your Key to Business Success". Further, taking advantage of prompt payment discounts and special deals on good, saleable stock will ensure that you minimise your cost of sales.

Gross Profit: This is the result of deducting the Cost of Sales from Sales Revenue.

Overheads: These are the costs of keeping the doors open. In most businesses, these are essentially fixed. Major overheads include wages, rent, advertising and buying group/service fees. An assessment of these costs should be made in preparing your profit plan for the coming 12 months. This assessment should include an estimate of the likely impact the introduction of the carbon tax will have on expense levels. Your budgeted expenses will also be determined by the business model
that you are pursuing. That said, you should look at each of your expenses and determine whether they are adding value to your business.

Net Profit: This is the result of deducting your overheads from your gross profit.

Next month, we'll look at an approach to preparing the profit plan where we target a desired profit and build in the required KPIs outlined above to make it all happen. In the mean time ensure that you start measuring shop traffic numbers and your average $ sale in preparation for this next step.

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